System and method for establishing a data session and a voice session for training a user on a computer program
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United States of America Patent
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Mar 6, 2001
Grant Date -
N/A
app pub date -
Jun 2, 1998
filing date -
Jun 2, 1998
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A system for establishing a data session and a voice session for training a user on a computer program includes a customer workstation coupled to a selected agent workstation by a data network and a voice network. The customer workstation generates a session request in response to user input requesting assistance regarding the computer program. The data network and the voice network establish a data session and a voice session, respectively, between the customer workstation and the selected agent workstation in response to the session request.
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