Web based help desk
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
May 8, 2001
Grant Date -
N/A
app pub date -
Sep 3, 1998
filing date -
Sep 4, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A web based help desk includes a web server having memory storing a help desk web page. The web server allows remote user computers to access the web server via an internet or intranet connection thereby to access and display the help desk web page. A plurality of computers, operated by support specialists, are in communication with the web server to allow support specialists to communicate with remote users requiring support. The support specialists are selectable through the web page. A support specialist status application monitors the status of the support specialists and remote users requesting support and prompts the web server to establish a connection between a support specialist and a remote user when a support specialist becomes available. A method of providing support to a user operating a remote computer and a help desk web page are also provided.
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Family
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Cited Art Landscape
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