Intelligent user assistance facility
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United States of America Patent
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-
Jul 17, 2001
Grant Date -
N/A
app pub date -
Nov 20, 1998
filing date -
Jul 19, 1996
priority date (Note) -
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status (Latency Note)
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Abstract
An intelligent user assistance system is disclosed. The system is constructed using a reasoning model to determine the probability of a user's intentions, goals, or informational needs in the context of a software program. This is accomplished through analysis of information about the user's actions, the program state, and spoken words. The system monitors user interaction with the software program and applies probabilistic reasoning to sense that the user may need assistance in using a particular feature or to accomplish a specific task. The inference system accesses a thorough and updateable user profile system to continually check for competencies and changes assistance that is given based on the competencies.
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