Importance

Loading Importance Indicators...

Abstract

A telephone call processing system and method for providing operator service. The system maintains a number of customer directories, each customer directory having information pertaining to a number of subscribers of the customer. When an incoming telephone call is received by the system, the system automatically identifies the customer directory corresponding to the customer indicated by the telephone number dialed by the caller. Upon locating the appropriate customer directory, the system automatically switches access by the system operator thereto. Thereafter, the system operator may perform a search in the customer directory for the subscriber who the caller wishes to contact. Upon successfully locating information pertaining to the subscriber in the customer directory, the subscriber information may be communicated to the caller.

Loading the Abstract Image...

First Claim