Intelligent call redirection
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Aug 7, 2001
Grant Date -
N/A
app pub date -
Jul 19, 1999
filing date -
Dec 6, 1996
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An intelligent method is disclosed for handling call redirection to an external service provider (ESP) for subsequent call processing. In one embodiment, a network database (30) is queried to determine whether the calling party station (5) has pre-selected an ESP for subsequent call processing. In the event that the calling party station has pre-selected an ESP, the call is automatically redirected to the pre-selected ESP; no caller input is required. If, however, the calling party station has not pre-selected an ESP, an announcement is played to the calling party offering a menu of available ESPs. To accept the offer, the caller must explicitly respond to the offer using, e.g., DTMF signaling. The call is then redirected on a per-call basis in accordance with the calling party's selection.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully