| 7,035,808 Arrangement for resource and work-item selection
|
37 |
1999
|
| 7,844,504 Routing based on the contents of a shopping cart
|
2 |
2000
|
| 7,415,417 Presence awareness agent
|
10 |
2002
|
| 7,336,779 Topical dynamic chat
|
13 |
2002
|
| 7,620,169 Waiting but not ready
|
0 |
2002
|
| 8,094,804 Method and apparatus for assessing the status of work waiting for service
|
0 |
2003
|
| 7,770,175 Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal
|
5 |
2003
|
| 7,729,490 Post-termination contact management
|
4 |
2004
|
| 7,885,401 Method and apparatus to forecast the availability of a resource
|
2 |
2004
|
| 8,000,989 Using true value in routing work items to resources
|
3 |
2004
|
| 7,734,032 Contact center and method for tracking and acting on one and done customer contacts
|
8 |
2004
|
| 7,953,859 Data model of participation in multi-channel and multi-party contacts
|
2 |
2004
|
| 7,711,104 Multi-tasking tracking agent
|
7 |
2004
|
| 7,949,123 Wait time predictor for long shelf-life work
|
0 |
2004
|
| 7,657,021 Method and apparatus for global call queue in a global call center
|
2 |
2005
|
| 8,234,141 Dynamic work assignment strategies based on multiple aspects of agent proficiency
|
0 |
2005
|
| 7,949,121 Method and apparatus for the simultaneous delivery of multiple contacts to an agent
|
1 |
2005
|
| 7,567,653 Method by which call centers can vector inbound TTY calls automatically to TTY-enabled resources
|
13 |
2005
|
| 7,817,796 Coordinating work assignments for contact center agents
|
2 |
2005
|
| 7,809,127 Method for discovering problem agent behaviors
|
0 |
2005
|
| 7,779,042 Deferred control of surrogate key generation in a distributed processing architecture
|
0 |
2005
|
| 7,881,450 Answer on hold notification
|
0 |
2005
|
| 8,116,446 Agent driven work item awareness for tuning routing engine work-assignment algorithms
|
1 |
2005
|
| 8,073,129 Work item relation awareness for agents during routing engine driven sub-optimal work assignments
|
1 |
2005
|
| 7,822,587 Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior
|
1 |
2005
|
| 8,411,843 Next agent available notification
|
0 |
2005
|
| 7,787,609 Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills
|
4 |
2005
|
| 7,752,230 Data extensibility using external database tables
|
1 |
2005
|
| 8,238,541 Intent based skill-set classification for accurate, automatic determination of agent skills
|
0 |
2006
|
| 8,442,197 Telephone-based user interface for participating simultaneously in more than one teleconference
|
0 |
2006
|
| 7,936,867 Multi-service request within a contact center
|
1 |
2006
|
| 8,391,463 Method and apparatus for identifying related contacts
|
0 |
2006
|
| 7,835,514 Provide a graceful transfer out of active wait treatment
|
1 |
2006
|
| 7,747,705 Method to make a discussion forum or RSS feed a source for customer contact into a multimedia contact center that is capable of handling emails
|
2 |
2007
|
| 8,116,237 Clearing house for publish/subscribe of status data from distributed telecommunications systems
|
1 |
2008
|
| 8,385,533 Bidding work assignment on conference/subscribe RTP clearing house
|
0 |
2009
|
| 8,306,212 Time-based work assignments in automated contact distribution
|
0 |
2010
|
| 8,457,300 Instant message contact management in a contact center
|
0 |
2010
|
| 7,437,305 Scheduling delivery of products via the internet
|
5 |
2000
|
| 7,370,005 Inventory replication based upon order fulfillment rates
|
8 |
2000
|
| 7,197,547 Load balancing technique implemented in a data network device utilizing a data cache
|
64 |
2000
|
| 7,177,825 Integrated system for ordering, fulfillment, and delivery of consumer products using a data network
|
64 |
2000
|
| 7,139,637 Order allocation to minimize container stops in a distribution center
|
16 |
2000
|
| 7,251,612 Method and system for scheduling distribution routes and timeslots
|
36 |
2000
|
| 7,233,914 Technique for implementing item substitution for unavailable items relating to a customer order
|
18 |
2000
|
| 7,240,283 Data transmission and rendering techniques implemented over a client-server system
|
17 |
2001
|
| 7,139,721 Scheduling delivery of products via the internet
|
15 |
2001
|
| 7,308,423 Technique for handling sales of regulated items implemented over a data network
|
19 |
2001
|
| 7,509,407 Load balancing technique implemented in a data network device utilizing a data cache
|
7 |
2005
|
| 7,792,712 Techniques for processing customer service transactions at customer site using mobile computing device
|
15 |
2005
|
| 7,532,947 Method and system for order fulfillment in a distribution center
|
7 |
2006
|
| 8,010,411 Restricted purchase of regulated items over a network
|
1 |
2007
|
| 8,170,915 Online store product availability
|
0 |
2007
|
| 8,090,626 Item substitution for unavailable items relating to a customer order
|
2 |
2007
|
| 7,493,554 Data transmission and rendering techniques implemented over a client-server system
|
3 |
2007
|
| 7,904,975 Real-time display of available products over the internet
|
1 |
2007
|
| 7,930,416 Load balancing technique implemented in a data network device utilizing a data cache
|
9 |
2009
|
| 7,853,870 Data transmission and rendering techniques implemented over a client-server system
|
1 |
2009
|
| 8,140,183 Method and system for order fulfillment in a distribution center
|
2 |
2009
|
| 8,326,708 Techniques for processing customer service transactions at customer site using mobile computing device
|
0 |
2010
|
| 6,968,314 Enhanced security features for an automated order fulfillment system
|
2 |
1999
|
| 7,082,404 System and method for improved matrix management of personnel planning factors
|
4 |
2001
|
| 7,069,266 System and method for personnel management collaboration
|
6 |
2001
|
| 7,386,468 System and method for resource reduction receipt log and audit trail
|
12 |
2002
|
| 7,383,217 System and method for resource reduction financial impact analysis
|
1 |
2002
|
| 7,225,141 System and method for automated resource reduction analysis
|
3 |
2002
|
| 7,681,195 System, method, and service for efficient allocation of computing resources among users
|
0 |
2004
|
| 7,593,860 Career analysis method and system
|
2 |
2005
|
| 8,165,906 Business planning tool
|
0 |
2005
|
| 7,660,723 Ranking method and system
|
1 |
2006
|
| 7,519,556 Resource reduction financial impact analysis
|
0 |
2008
|
| 8,032,403 Method and system for assigning staff as a service in a service network within a component business model architecture
|
0 |
2008
|
| 8,417,555 Collaboration based capacity planning in a modular business setting
|
0 |
2010
|
| 7,904,327 Marketing optimization system
|
5 |
2003
|
| 7,624,054 Financial risk mitigation optimization systems and methods
|
1 |
2005
|
| 7,634,431 Systems and methods for costing reciprocal relationships
|
9 |
2006
|
| 7,813,948 Computer-implemented systems and methods for reducing cost flow models
|
1 |
2006
|
| 8,024,241 Computer-implemented systems and methods for cost flow analysis
|
0 |
2007
|
| 7,930,200 Computer-implemented systems and methods for cross-price analysis
|
0 |
2007
|
| 8,000,996 System and method for markdown optimization
|
1 |
2007
|
| 8,200,518 Computer-implemented systems and methods for partial contribution computation in ABC/M models
|
1 |
2008
|
| 8,160,917 Computer-implemented promotion optimization methods and systems
|
0 |
2008
|
| 8,296,182 Computer-implemented marketing optimization systems and methods
|
0 |
2008
|
| 8,271,318 Systems and methods for markdown optimization when inventory pooling level is above pricing level
|
|
2009
|
| 8,000,994 Computer-implemented system and method for web activity assessment
|
1 |
2009
|
| 8,065,262 Computer-implemented multidimensional database processing method and system
|
0 |
2010
|
| 8,046,307 Managing future career paths
|
0 |
2002
|
| 7,805,381 Competency self-assessment approval
|
1 |
2002
|
| 7,856,454 Data model for business relationships
|
0 |
2003
|
| 8,392,298 Invoice adjustment data object for a common data object format
|
0 |
2003
|
| 7,904,340 Methods and computer-readable medium for defining a product model
|
0 |
2003
|
| 7,912,932 Service request common object
|
1 |
2004
|
| 7,711,680 Common common object
|
1 |
2004
|
| 8,112,296 Modeling of job profile data
|
0 |
2004
|
| 7,865,390 Modeling of employee performance result data
|
0 |
2004
|
| 8,200,539 Product common object
|
0 |
2006
|
| 7,698,146 System and method for collecting and providing resource rate information using resource profiling
|
3 |
2002
|
| 7,925,568 Computer system and method for producing analytical data related to the project bid and requisition process
|
1 |
2003
|
| 7,558,745 Method of and system for enabling and managing sub-contracting entities
|
2 |
2004
|
| 7,747,457 Computer system and method for facilitating and managing the project bid and requisition process
|
1 |
2006
|
| 8,041,616 Outsourced service level agreement provisioning management system and method
|
6 |
2006
|
| 8,190,462 System and method for internet based procurement and administrative management of workers
|
0 |
2007
|
| 8,364,557 Method of and system for enabling and managing sub-contracting entities
|
0 |
2009
|
| 8,204,820 Computer system and method for producing analytical data related to the project bid and requisition process
|
0 |
2011
|
| 8,380,744 Methods, systems, and computer-readable media for generating a report indicating job availability
|
0 |
2007
|
| 8,352,302 Methods, systems, and computer-readable media for determining a plurality of turfs from where to reallocate a workforce to a given turf
|
0 |
2007
|
| 8,341,547 Methods, systems, and computer-readable media for providing contact information at turf level
|
0 |
2007
|
| 8,249,905 Methods, systems, and computer-readable media for providing future job information
|
1 |
2007
|
| 8,239,232 Methods, systems, and computer-readable media for providing commitments information relative to a turf
|
0 |
2007
|
| 8,433,598 Methods, systems, and computer-readable media for providing future job information
|
0 |
2012
|
