External positivistic forward transfer in call routing systems

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United States of America Patent

PATENT NO 6289094
SERIAL NO

08948540

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system for routing Internet Protocol Network Telephony calls to remote destinations has a routing processor adapted for eliciting information from a caller and a database with information relating to availability of selectable destinations. Incoming calls are forwarded to a destination selected based on the information in the database, and the elicited information is sent separately as a data packet to the destination to be re-associated with the call based on the destination address of the call.

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Patent Owner(s)

  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Miloslavsky, Alec Hillsborough, CA 88 7292

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