Method of processing E-mail in an automatic call distributor
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United States of America Patent
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-
Sep 11, 2001
Grant Date -
N/A
app pub date -
Aug 24, 1998
filing date -
Aug 24, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and apparatus are provided for processing an E-mail message in an automatic call processor. The method includes the steps of determining a telephone number of a sender of the E-mail message, setting-up a call connection between the automatic call distributor and sender of the E-mail message based upon the determined telephone number and delivering the call connection to an agent of the call distributor.
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Cited Art Landscape
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