Apparatus and method for coordinating user responses to a call processing tree
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United States of America Patent
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Sep 25, 2001
Grant Date -
N/A
app pub date -
Feb 25, 1998
filing date -
Feb 25, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An apparatus and method for coordinating multiple user responses solicited from a user during a session with a call processing application includes receiving a first transmission from a user via a communication network, the transmission causing a voice channel control unit of an IVR unit to open a voice-form voice file. A first request is transmitted to the user, soliciting a first user response, the request being stored in a voice file database of the IVR unit. After receiving the first response, the first response is recorded into the voice-form voice file. A second request is transmitted to the user requesting a second user response. The second user response is appended to the voice-form voice file after it is received. A termination message is transmitted to the user informing the user that the current interaction with the IVR unit is complete. A system administrator configures the call processing application stored in an application database of the IVR unit. Voice files associated with mailboxes of the call processing application are stored in the voice file database accessible to the voice channel control unit.
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