US Patent No: 6,314,402

Number of patents in Portfolio can not be more than 2000

Method and apparatus for creating modifiable and combinable speech objects for acquiring information from a speaker in an interactive voice response system

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Abstract

A method and apparatus for creating modifiable and combinable Speech Objects for use in an interactive voice response (IVR) environment. Each Speech Object is for acquiring a particular type of information from a speaker during an interaction between the speaker and a speech recognition mechanism. A Speech Object is an instantiation of a user-extensible class that includes properties, such as prompts and grammars, associated with the corresponding type of interaction. A Speech Object further includes logic for controlling the interaction with the user when executed in a processing system. A Speech Object can be subclassed to add additional properties and functionality to create customized Speech Objects, or such properties can be altered at runtime. Multiple Speech Objects, each for acquiring a particular type of information, can be combined to form a compound Speech Object.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
NUANCE COMMUNICATIONS, INC.ARMONK, NY1228

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Ehrlich, Steven C Burlingame, CA 3 368
Ghosh, Debajit Sunnyvale, CA 18 429
Gupta, Sundeep Santa Clara, CA 4 302
Klenk, Mark Campbell, CA 2 299
Monaco, Peter C Mt. View, CA 2 358
Sinai, Julian Palo Alto, CA 4 334
Thirumalai, Madhavan Palo Alto, CA 1 299

Cited Art

Patent Info (Count) # Cites Year
 
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Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
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NUANCE COMMUNICATIONS, INC. (26)
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PHOENIX SOLUTIONS, INC. (19)
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AT&T KNOWLEDGE VENTURES, L.P. (5)
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TELEMANAGER TECHNOLOGIES, INC. (4)
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TELSTRA CORPORATION LIMITED (4)
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AT&T CORP. (3)
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KEEN.COM, A CORPORATION OF CALIFORNIA (2)
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SAP AG (2)
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EDIFY CORPORATION (1)
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LENOVO (SINGAPORE) PTE LTD. (1)
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LOCKHEED MARTIN CORPORATION (1)
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MOTOROLA MOBILITY LLC (1)
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REPORTING TECHNOLOGIES, INC. (1)
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ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES (1)
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SBC KNOWLEDGFE VENTURES, L.P. (1)
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SHARP CLINICAL SERVICES, INC. (1)
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SMARTVQL (1)
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TELSTRA NEW WAVE PTY LTD (1)
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VERIZON CORPORATE SERVICES GROUP INC. (1)
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VOICEFILL LLC (1)
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WEST INTERACTIVE CORPORATION II (1)
8,027,458 Voice response system with live agent assisted information selection and machine playback 0 2004
 
OTHER [CHECK PATENT PROFILE FOR ASSIGNMENT INFORMATION] (2)
7,805,310 Apparatus and methods for implementing voice enabling applications in a converged voice and data network environment 3 2002
8,126,713 Conversation control system and conversation control method 0 2003

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