Field service system for image forming devices
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Nov 13, 2001
Grant Date -
N/A
app pub date -
Nov 9, 2000
filing date -
Nov 9, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and a system for facilitating service for image forming devices such as copiers, fax machines and printers. A main service center receives a service request from a user, such as via an Internet home page that the main service center maintains. Based on the service requests and databases for user information and information regarding local service centers, the main service centers identifies the local service center(s) that are suitable for meeting the service request, in term of the type of devices and territories they service and other factors. The user, the main service center, and the one or more local service centers transmit information among themselves to track the service request and responses by the user and one or more local service centers and to ensure that the requested service is appropriately supplied.
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