System and methods for automatic call and data transfer processing

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO

6327343

SERIAL NO

09008124

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Abstract

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A programmable automatic call and data transfer processing system which automatically processes incoming telephone calls, facsimiles and e-mails based on the identity of the caller or author, the subject matter of the message or request, and/or the time of day, which includes: a central server for automatically answering an incoming call and collecting voice data of a caller; a speaker recognition module connected to the server for identifying the caller or author; a switching module responsive to the speaker recognition module for processing the call or message in accordance with a pre-programmed procedure based on the identification of the caller or author; and a programming interface for programming the server, speaker recognizer module and the switching module. The system is programmed by the user to so as to process incoming telephone calls or e-mail and facsimile messages based on the identity of the caller or author, subject matter and content of the message and the time of day. Such processing includes, but is not limited to, switching the call to another system, forwarding the call to another telephone terminal, placing the call on hold, or disconnecting the call. In another aspect of the present invention, the system may be employed to process information retrieved from other telecommunication devices such as voice mail, facsimile/modem or e-mail. The system is capable of tagging the identity of a caller or participants to a teleconference, and transcribing the teleconferences, phone conversations and messages of such callers and participants. The system can automatically index or prioritize the received calls, messages, e-mails and facsimiles according to the caller identification or subject matter of the conversation or message, and allow the user to retrieve messages that either originated from a specific source or caller or retrieve calls which deal with similar or specific subject matter.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
NUANCE COMMUNICATIONS, INC.ARMONK, NY1977

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Epstein, Mark Edward Katonah, NY 17 476
Kanevsky, Dimitri Ossining, NY 332 8058
Maes, Stephan Herman Danbury, CT 1 204

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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* Cited By Examiner

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
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