Method and apparatus for setting user communication parameters based on voice identification of users

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6327346
SERIAL NO

09145073

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The present invention provides a method and apparatus for customized call processing based on voice identification of users. In the present invention, each user is registered as a user of a user device in a user profile database. When a user activates the user device and speaks into the audio receiver of the user device, a voice input message is sent to a customized service processor. The voice input message includes a header that contains an identifier that identifies the user device. The customized service processor searches the user profile database for the entry(s) corresponding to the identity of the user device. Once found, the customized service processor extracts voice pattern features from the received voice input message and compares the extracted voice pattern features against the pre-stored voice pattern features for each of the registered users of the user device. If a match is found within a predetermined tolerance, the corresponding communication settings stored in the user profile database are used to set the communication parameters. If a match is not found, default settings are used to set the communication parameters.

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Patent Owner(s)

  • NUANCE COMMUNICATIONS, INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Infosino, William J Watchung, NJ 15 506

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