Method and system for automated customer services
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United States of America Patent
Stats
-
Dec 4, 2001
Grant Date -
N/A
app pub date -
Nov 24, 1998
filing date -
Apr 17, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for accepting customer calls for product related services and directing these calls to an appropriate customer service center. The system contains a customer service network and a customer transaction database for storing a plurality of product information and vendor/customer data. A transaction processor is arranged to process calls received through the network and to route the calls to an appropriate care center for a particular customer in accordance with data associated with a customer-entered personal identification number provided to the customer at the time of purchase. The services are provided on the basis of a pre-paid account, which is debited after a service agent answers the customer call based on signaling generated at the call center.
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