Dynamic staffing of service centers to provide substantially zero-delay service
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United States of America Patent
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Dec 11, 2001
Grant Date -
N/A
app pub date -
Mar 27, 1998
filing date -
Mar 27, 1998
priority date (Note) -
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status (Latency Note)
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Abstract
A service system provides substantially zero delay service and dynamically adjusts resources required to provide the service. According to an embodiment of the present invention, future staffing requirements of the service system are predicted by determining, of a number of customers currently in service, how many will remain in service at a predetermined future time and how many customers to arrive to the system in the future can be expected to remain in service at the predetermined future time. For customers in service, customers may be classified according to one or more attributes known for the customer. The attributes may be helpful to identify a type of service being provided to the customer and determine a remaining service time for the customer. Thus, the customer attributes may provide for more accurate staffing predictions than in the prior art.
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