Method and apparatus for assigning incoming communications to communications processing centers
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United States of America Patent
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Dec 25, 2001
Grant Date -
N/A
app pub date -
Dec 17, 1998
filing date -
Dec 17, 1998
priority date (Note) -
Expired
status (Latency Note)
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Abstract
An apparatus and method for routing calls to communication processing centers based on an optimal destination plan. Calls are allocated on the basis of area codes, regions, or other predetermined categories to particular communication processing centers. Each communication processing center's free capacity is calculated for all time intervals and this result is used to ascertain the smallest free capacity of any time interval for each communication processing center. The calls are then reallocated through linear programming methods such that the amount of smallest free capacity is maximized in order to determine the optimal call allocation scheme.
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