Apparatus and method for providing support software for an agent workstation of an automatic call distributor
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Feb 19, 2002
Grant Date -
N/A
app pub date -
Aug 5, 1999
filing date -
Aug 5, 1999
priority date (Note) -
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Abstract
An agent of an automatic call distribution system which requires a plurality of software applications employs a server which profiles a software applications usage pattern and preloads a set of software applications based upon the profile of most commonly used applications. One or more computer servers sends one or more requesting computers a most likely predicted-to-be selected software application by forming an association from the software usage profile between a first application and a second application.
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