US Patent No: 6,359,892

Number of patents in Portfolio can not be more than 2000

Remote access, emulation, and control of office equipment, devices and services

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A business has a main office (13) which has a controller (225), a plurality of telephones, a plurality of computers, a PBX and/or an ACD (216), and a plurality of corporate resources (220) such as servers, hosts, applications, databases, routers, gateways, switches, a voicemail system, an e-mail system, and facsimile servers. A user at the main office (13) has access to the various corporate resources and also has a portable communications device (10), such as a laptop computer, with which to place a call to the controller via a communications link (11) such as the Internet, to send user commands to and receive the resultant status, information, or operation, from, the controller, to access any of the corporate resources and data, and to make calls to and receive communications from outside parties (12). In addition, the user may create a personal profile which causes the controller to forward selected communications to him, via the Internet, wherever the user may be. The laptop computer allows the user to operate in the same manner as if the user was actually in his office, including placing, receiving, forwarding, and conferencing telephone calls. As a result, regardless of where the user is located, and regardless of what equipment is actually available at the current location of the user, the user can conduct business using the same devices and features that are available at the user's office.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
ASPECT SOFTWARE, INC.WESTFORD, MA191
WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENTGUILFORD, CT526
MELITA INTERNATIONAL CORPORATIONNORCROSS, GA1

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Szlam, Aleksander Norcross, GA 33 2595

Cited Art Landscape

Patent Info (Count) # Cites Year
 
INTELLECTUAL VENTURES II LLC (1)
* 5,790,548 Universal access multimedia data network 657 1996
 
VERIZON PATENT AND LICENSING INC. (1)
* 6,122,255 Internet telephone service with mediation 147 1997
 
DIALOGIC CORPORATION (2)
* 5,598,536 Apparatus and method for providing remote users with the same unique IP address upon each network access 319 1994
* 5,812,819 Remote access apparatus and method which allow dynamic internet protocol (IP) address management 419 1995
 
Data Race, Inc. (2)
* 5,764,639 System and method for providing a remote user with a virtual presence to an office 211 1995
* 5,889,845 System and method for providing a remote user with a virtual presence to an office 303 1996
 
ORACLE AMERICA, INC. (1)
* 5,793,365 System and method providing a computer user interface enabling access to distributed workgroup members 627 1996
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (8)
* 7,424,543 System and method of permissive data flow and application transfer 148 2001
* 2002/0174,010 System and method of permissive data flow and application transfer 92 2001
* 2003/0078,988 Split personal computer system 0 2002
* 2004/0257,219 Computer security alert system 5 2004
* 2005/0117,531 Wireless communication techniques 0 2005
* 2005/0117,570 Wireless communication techniques 15 2005
* 2006/0069,657 Multiple customer and multiple location PC service provider system 0 2005
* 2013/0336,238 HOSPITALITY-BASED TELECOMMUNICATION SYSTEM AND METHOD 0 2013
 
ZEROPLUS.COM, INC. (1)
* 7,680,101 Method and system for routing calls from a standard telephone device to a voice over internet protocol network 1 2006
 
LAOR, HERZEL (1)
7,616,754 Method and system for computer-based private branch exchange 0 2002
 
NOKIA SOLUTIONS AND NETWORKS GMBH & CO. KG (1)
* 7,075,915 Communication system including at least one radio base station to which radio network terminating facilities for connecting communication terminals can be connected 12 1999
 
PANASONIC COMMUNICATIONS CO., LTD. (3)
6,957,275 Gateway apparatus for controlling apparatuses on home network 53 2000
* 7,243,151 Home gateway apparatus 3 2002
* 2002/0156,899 Home gateway apparatus 2 2002
 
UNIFY GMBH & CO. KG (2)
* 7,602,897 Method for supporting the mobility of a subscriber across a communication system 1 2003
* 2006/0050,863 Method for supporting the mobility of a subscriber across a communication system 0 2003
 
Sony Electronics Inc. (1)
* 2003/0174,154 User interface for interfacing with plural real-time data sources 51 2000
 
WISCONSIN ALUMNI RESEARCH FOUNDATION (1)
* 2006/0062,371 Method and apparatus for associating an alternate access device with a telephone 17 2004
 
Scitec, Inc. (2)
* 6,914,977 Method and apparatus for programming guestroom telephones 9 2001
* 2002/0044,642 Method and apparatus for programming guestroom telephones 12 2001
 
Edge Access, Inc. (1)
8,488,600 Method and system for routing calls from a standard telephone device to a voice over internet protocol network 0 2010
 
Telect, Inc. (2)
* 7,403,771 Telecom equipment with memory 0 2005
* 2006/0276,164 Telecom equipment with memory 1 2005
 
PROSISA OVERSEAS, INC. (1)
* 6,920,500 Method and apparatus for providing simplified access to the internet 2 2001
 
AVAYA INC. (2)
* 8,879,707 Private branch exchange that manages interactions between associated telecommunications terminals 0 2005
* 2006/0159,248 Private branch exchange that manages interactions between associated telecommunications terminals 0 2005
 
KABUSHIKI KAISHA TOSHIBA (1)
* 2012/0110,078 APPLICATION EXECUTION CONTROL APPARATUS AND APPLICATION EXECUTION CONTROL METHOD 1 2011
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (3)
* 6,836,476 Business model, system and method for voice and/or data communications with local business 34 1999
* 2003/0002,479 Virtual call center 34 2001
* 2009/0225,962 INTERACTIVE VOICEMAIL MESSAGE SELECTION TO REFUSE AN INCOMING CALL 0 2008
 
ADVANCED MICRO DEVICES, INC. (1)
* 6,952,414 Portable internet browser device with cordless phone module and method of operation 26 2000
 
HEWLETT-PACKARD COMPANY (1)
* 2004/0165,579 Method and system for placing and redirecting IP-based telephone calls 8 2003
 
WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT (7)
6,775,378 Blended agent contact center 65 1999
6,832,203 Skills based contact routing 87 1999
6,707,906 Outbound calling system in a contact center 38 2000
6,766,011 Method and apparatus for controlling a contact center 6 2000
6,778,951 Information retrieval method with natural language interface 96 2000
6,778,660 Customer interaction system 31 2001
* 2003/0198,333 Method and apparatus for controlling a contact center 0 2003
 
FOCAL IP, LLC (11)
* 7,324,635 Branch calling and caller ID based call routing telephone features 14 2003
* 2003/0194,078 Branch calling and caller ID based call routing telephone features 9 2003
8,175,240 Tandem access controller within the public switched telephone network 0 2006
8,155,298 Tandem access controller within the public switched telephone network 1 2006
* 2006/0239,436 Tandem access controller within the public switched telephone network 0 2006
7,764,777 Branch calling and caller ID based call routing telephone features 5 2007
* 2008/0075,262 Branch Calling and Caller ID Based Call Routing Telephone Features 3 2007
8,457,113 Branch calling and caller ID based call routing telephone features 3 2010
8,848,894 Tandem access controller within the public switched telephone network 0 2012
8,718,252 Tandem access controller within the public switched telephone network 0 2012
9,083,719 Controller for the intelligent interconnection of two communication networks, and method of use for same 0 2013
 
WESTERN DIGITAL TECHNOLOGIES, INC. (4)
8,793,374 Managed peer-to-peer applications, systems and methods for distributed data access and storage 15 2004
* 8,688,797 Managed peer-to-peer applications, systems and methods for distributed data access and storage 20 2004
* 2005/0144,195 Managed peer-to-peer applications, systems and methods for distributed data access and storage 55 2004
* 2005/0138,186 Managed peer-to-peer applications, systems and methods for distributed data access and storage 24 2004
 
CELLIT, INC. (1)
7,230,927 Non-blocking expandable call center architecture 5 1999
 
LENOVO PC INTERNATIONAL (2)
* 7,194,690 Remote support for computer or other electronic device 11 2003
* 2004/0210,658 Remote support for computer or other electronic device 6 2003
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (3)
* 6,996,816 Utilization of third party legacy data list 12 2000
7,200,650 Method and device avatar system for providing an electronic service for an electronic device 0 2001
* 2003/0120,761 Structure and operating principles of a device avatar 0 2001
 
WIRELESS KNOWLEDGE (1)
* 6,609,148 CLIENTS REMOTE ACCESS TO ENTERPRISE NETWORKS EMPLOYING ENTERPRISE GATEWAY SERVERS IN A CENTRALIZED DATA CENTER CONVERTING PLURALITY OF DATA REQUESTS FOR MESSAGING AND COLLABORATION INTO A SINGLE REQUEST 106 1999
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (1)
* 2005/0021,504 Methods, systems, and computer program products for querying a database for employee data and organizing the obtained data 41 2003
 
NATIONAL INSTITUTE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (2)
* 6,870,555 Apparatus and method for remotely operating a plurality of information devices connected to a network provided with plug-and-play function 22 2001
* 2001/0009,424 Apparatus and method for remotely operating plurality of information devices connected to a network provided with plug-and-play function 28 2001
 
CISCO TECHNOLOGY, INC. (5)
6,798,767 System and method for generating multiple line appearances in a communication network 89 1999
* 6,775,369 System and method for establishing roaming line numbers 5 1999
* 8,160,227 System and method for establishing roaming line numbers 0 2004
7,548,536 System and method for generating multiple line appearances in a communication network 3 2004
* 2007/0280,212 Techniques for auto assigning IP telephone extension numbers based on a port 3 2006
 
U.S. PHILIPS CORPORATION (1)
* 6,970,474 Personalized universal phone service 27 2000
 
PALTALK HOLDINGS, INC. (6)
* 7,957,514 System, method and computer program product for conveying presence information via voice mail 3 2000
* 2002/0076,010 System, method and computer program product for conveying presence information via voice mail 66 2000
8,671,145 Method and computer program product for establishing real-time communications between networked computers 0 2005
* 2006/0010,201 Method and computer program product for establishing real-time communications between networked computers 8 2005
* 2011/0208,819 Method And Computer Program Product For Establishing Real-Time Communications Between Networked Computers 5 2010
8,824,643 System, method and computer program product for conveying presence information via voice mail 0 2011
 
SOUND VIEW INNOVATIONS, LLC (1)
* 7,451,195 Method and system for operating a PDA for use with an IP phone device 6 1998
 
Sprint Spectrum L.P. (1)
* 7,089,280 Autonomous eclone 3 2001
 
FUJITSU LIMITED (1)
* 7,061,902 Telephone communication system and method for controlling the telephone communication system 10 2000
 
AT&T INTELLECTUAL PROPERTY II, L.P. (1)
7,961,865 Method for handling incoming calls directed to a virtual communication service subscriber via a guest PBX 0 2009
 
SHORETEL, INC. (3)
* 6,950,507 System for working at a remote office PBX 25 2001
* 7,260,089 Remote worker access on networked PBX systems using a VoIP platform 4 2004
8,107,462 System and method of routing telephone calls 2 2007
 
COLLARITY, INC. (1)
8,875,038 Anchoring for content synchronization 0 2011
 
INNOMEDIA PTE LTD. (1)
* 2005/0015,516 IP appliance connectable with handheld device 5 2003
 
EVEREADY BATTERY COMPANY, INC. (1)
* 2011/0035,037 Control System and Method Therefor 6 2010
 
ENERGIZER BRANDS, LLC (3)
* 7,171,281 Control system and method therefor 40 2003
* 2003/0158,615 Control system and method therefor 0 2003
7,831,323 Control system and method therefor 3 2007
 
IPVENTURE, INC. (2)
* 9,204,268 Systems and processes to manage multiple modes of communication 0 2014
* 2014/0242,956 SYSTEMS AND PROCESSES TO MANAGE MULTIPLE MODES OF COMMUNICATION 0 2014
 
TOSHIBA TEC KABUSHIKI KAISHA (3)
7,403,300 Wireless wide area network printing 3 2003
7,385,721 Wireless wide area network printing 14 2004
* 2004/0184,100 Wireless wide area network printing 4 2004
 
SEIKO EPSON CORPORATION (1)
* 6,697,090 Device controller, method of displaying user interface, and recording medium in which computer program for displaying user interface is recorded 18 2000
 
SONY COMPUTER ENTERTAINMENT INC. (1)
* 2003/0055,984 Entertainment system 79 2002
 
SIEMENS INFORMATION AND COMMUNICATION NETWORKS, INC. (2)
* 2003/0064,711 Telephony call control using a personal digital assistant with a wireless link 9 2001
* 2003/0123,431 Methods and apparatus for providing internet messaging on the screen of a digital telephone 6 2001
 
HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP (10)
7,016,675 System and method for controlling telephone service using a wireless personal information device 14 1999
6,937,699 System and method for advertising using data network telephone connections 112 1999
6,857,072 System and method for enabling encryption/authentication of a telephony network 74 1999
6,744,759 System and method for providing user-configured telephone service in a data network telephony system 69 1999
6,914,897 System and method for accessing radio programs using a data network telephone in a network based telecommunication system 36 2000
6,857,021 Proximity-based registration on a data network telephony system 80 2000
6,804,224 System and method for providing telephone service having private branch exchange features in a voice-over-data network telephony system 61 2000
6,650,901 System and method for providing user-configured telephone service in a data network telephony system 261 2000
6,741,586 System and method for sharing computer screens over a telephony network 67 2000
6,856,616 System and method for providing service provider configurations for telephones using a central server in a data network telephony system 86 2000
 
AMAZON TECHNOLOGIES, INC. (3)
* 6,941,374 Hidden agent transfer protocol 3 1999
6,675,196 Universal protocol for enabling a device to discover and utilize the services of another device 32 1999
6,952,715 Universal protocol for enabling a device to discover and utilize the services of another device 18 2003
 
ECHELON CORPORATION (3)
* 6,580,950 Internet based home communications system 246 2000
7,187,986 Internet based home communications system 84 2002
* 2003/0065,407 Internet based home communications system 18 2002
 
PLANTRONICS, INC. (2)
* 7,376,123 Management and control of call center and office telephony assets 3 2002
* 2003/0165,230 Management and control of call center and office telephony assets 9 2002
 
Automated Business Companies (3)
* 6,999,945 Multiple customer and multiple location PC service provider system 4 1999
7,107,322 Master operating software system 12 2001
7,016,943 Split personal computer system 1 2002
 
MICROSOFT TECHNOLOGY LICENSING, LLC (29)
* 6,990,094 Method and apparatus for network independent initiation of telephony 11 1999
7,743,074 Context aware systems and methods utilizing hierarchical tree structures 58 2000
7,421,486 Context translation methods and systems 61 2000
* 7,213,048 Context aware computing devices and methods 95 2000
7,096,029 Context aware computing devices having a common interface and related methods 65 2000
6,750,883 Identity-based context aware computing systems and methods 98 2000
7,493,565 Environment-interactive context-aware devices and methods 19 2000
7,076,255 Context-aware and location-aware cellular phones and methods 106 2000
7,072,956 Methods and systems for context-aware policy determination and enforcement 19 2000
6,944,679 Context-aware systems and methods, location-aware systems and methods, context-aware vehicles and methods of operating the same, and location-aware vehicles and methods of operating the same 64 2000
* 2002/0122,055 Environment-interactive context-aware devices and methods 60 2000
* 2002/0124,067 Methods and systems for context-aware policy determination and enforcement 24 2000
* 2002/0120,370 Context-aware systems and methods, location-aware systems and methods, context-aware vehicles and methods of operating the same, and location-aware vehicles and methods of operating the same 2 2000
* 7,369,850 Connectivity notification displaying path to connection 72 2002
* 2004/0204,133 Connectivity notification displaying path to connection 34 2002
* 7,187,763 Secure method for conferencing through a remote PBX 1 2002
7,076,243 Context aware computing devices having a common interface and related methods 16 2004
* 2005/0020,307 Context aware computing devices having a common interface and related methods 0 2004
7,975,229 Context-aware systems and methods location-aware systems and methods context-aware vehicles and methods of operating the same and location-aware vehicles and methods of operating the same 2 2004
7,529,854 Context-aware systems and methods location-aware systems and methods context-aware vehicles and methods of operating the same and location-aware vehicles and methods of operating the same 7 2004
7,363,357 Context-aware systems and methods, location-aware systems and methods, context-aware vehicles and methods of operating the same, and location-aware vehicles and methods of operating the same 27 2004
* 2005/0055,430 Context-aware systems and methods, location-aware systems and methods, context-aware vehicles and methods of operating the same, and location-aware vehicles and methods of operating the same 0 2004
7,668,931 Context-aware systems and methods, location-aware systems and methods, context-aware vehicles and methods of operating the same, and location-aware vehicles and methods of operating the same 11 2004
7,483,944 Context aware computing devices and methods 61 2004
7,472,202 Context-aware systems and methods, location-aware systems and methods, context-aware vehicles and methods of operating the same, and location-aware vehicles and methods of operating the same 23 2004
* 2005/0091,408 Context-aware systems and methods, location-aware systems and methods, context-aware vehicles and methods of operating the same, and location-aware vehicles and methods of operating the same 40 2004
* 2005/0080,800 Context aware computing devices and methods 26 2004
7,359,714 Context-aware and location-aware cellular phones and methods 71 2006
8,117,547 Environment-interactive context-aware devices and methods 5 2008
 
VODAFONE GMBH (2)
* 8,984,185 Computing arrangement 0 2010
* 2011/0246,690 Computing arrangement 0 2010
 
Prosisa Overseas LLC (1)
* 7,251,684 Method and apparatus for providing simplified access to the internet 1 2005
 
Dasan Information and Communication Co., Ltd. (1)
* 6,628,963 Portable multimedia player 9 2000
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (5)
* 6,625,126 Method and apparatus for enhancing wireless data network telephony, including quality of service monitoring and control 9 1999
* 6,795,406 Methods and apparatus for enhancing wireless data network telephony, including quality of service monitoring and control 12 2001
* 2002/0015,398 Methods and apparatus for enhancing wireless data network telephony, including quality of service monitoring and control 6 2001
RE45597 Methods and apparatus for enhancing wireless data network telephony, including quality of service monitoring and control 0 2012
RE45149 Methods and apparatus for enhancing wireless data network telephony, including quality of service monitoring and control 0 2013
 
QUALCOMM INCORPORATED (2)
* 6,957,249 Secure remote access to enterprise networks employing enterprise gateway servers 34 2003
* 2004/0010,620 Secure remote access to enterprise networks employing enterprise gateway servers 1 2003
 
MITEL NETWORKS CORPORATION (4)
* 6,675,194 Handling different communications types by using agents to implement communication goal commands 5 1999
* 7,212,629 Mouse enabled phone 3 2003
7,508,934 Mouse enabled phone 0 2007
* 2007/0286,412 Mouse enabled phone 1 2007
 
THOMSON LICENSING (1)
* 6,888,832 Method and system for notifying customer of voicemail using an ATM signaling channel from an ATM/DSL head-end network 3 2002
 
UNIFY, INC. (1)
* 7,200,218 Method and apparatus for extending PBX features via the public network 11 2000
 
TELEMATE.NET SOFTWARE LLC (1)
* 2005/0185,673 System and Method for Managing Computer and Phone Network Resources 2 2005
 
MOVIUS INTERACTIVE CORPORATION (2)
* 7,457,876 World wide web access for voice mail and page 1 2002
* 2002/0152,275 World wide web access for voice mail and page 2 2002
 
WILMINGTON TRUST FSB (4)
* 6,760,427 Computer telephony (CT) network serving multiple telephone switches 0 2001
* 7,031,443 System and method for remote access to a telephone 9 2001
* 2003/0095,644 System and method for remote access to a telephone 2 2001
7,995,721 System and method for remote access to a telephone 4 2006
 
RPX CLEARINGHOUSE LLC (4)
* 7,050,861 Controlling a destination terminal from an originating terminal 18 2000
* 7,519,047 Method and apparatus for cloning terminals in a communications network 1 2000
* 2006/0029,039 Method, apparatus, and article of manufacture for web-based control of a call server 4 2003
* 2015/0029,898 METHOD, APPARATUS, AND ARTICLE OF MANUFACTURE FOR WEB-BASED CONTROL OF A CALL SERVER 0 2014
 
ALLISON TRANSMISSION, INC. (1)
* 2007/0117,671 Multiplexed control system and method for an electrically variable hybrid transmission 1 2005
 
NTT DOCOMO, INC. (1)
* 2012/0017,009 SYSTEMS AND METHODS FOR PROVIDING CONTENT AND SERVICES ON A NETWORK SYSTEM 5 2011
 
FACEBOOK, INC. (11)
7,546,337 Transferring files 28 2000
* 7,366,779 Direct file transfer between subscribers of a communications system 29 2000
7,958,243 Direct file transfer between subscribers of a communications system 5 2008
* 2008/0263,149 DIRECT FILE TRANSFER BETWEEN SUBSCRIBERS OF A COMMUNICATIONS SYSTEM 8 2008
8,010,680 Transferring files 8 2009
* 2009/0313,377 TRANSFERRING FILES 3 2009
8,713,114 Direct file transfer between subscribers of a communications systems 0 2011
8,775,557 Transferring files 1 2011
9,037,740 Preference based transferring of files 0 2012
9,021,057 Updating transferred files 0 2012
8,583,751 Providing an indication that a user of a communications system is composing a message 2 2012
 
INTERACTIVE INTELLIGENCE, INC. (1)
* 2002/0025,819 Wireless communication techniques 9 2001
 
DIGIMARC CORPORATION (1)
* 2013/0086,466 CONTENT SENSITIVE CONNECTED CONTENT 24 2012
 
Nomadix, Inc. (10)
8,713,641 Systems and methods for authorizing, authenticating and accounting users having transparent computer access to a network using a gateway device 34 1999
8,190,708 Gateway device having an XML interface and associated method 23 2000
8,266,266 Systems and methods for providing dynamic network authorization, authentication and accounting 23 2010
* 8,156,246 Systems and methods for providing content and services on a network system 23 2011
8,613,053 System and method for authorizing a portable communication device 2 2011
8,516,083 Systems and methods of communicating using XML 7 2012
8,725,888 Systems and methods for providing content and services on a network system 2 2013
8,725,899 Systems and methods for providing content and services on a network system 50 2013
8,788,690 Systems and methods for providing content and services on a network system 1 2013
9,160,672 Systems and methods for controlling user perceived connection speed 0 2015
 
AT&T CORP. (1)
* 6,763,102 Method for handling incoming calls directed to a virtual communication service subscriber via a guest PBX 20 2001
* Cited By Examiner