Call distribution system inferring mental or physiological state
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United States of America Patent
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Mar 26, 2002
Grant Date -
N/A
app pub date -
Dec 22, 1999
filing date -
Dec 22, 1999
priority date (Note) -
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Abstract
A telephone call reception system which infers mental and/or physiological states of callers. Two types of analysis are available, and both types may be used upon the telephone calls. In one type, speech recognition is performed upon the call to generate a text file. Key words are sought in the text file. In the second type, the electrical signal itself is processed, as by a spectral analysis. Information obtained by the two analyses is used to predict the mental or physiological state of the caller.
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