Telecommunications architecture for call center services using advanced interactive voice responsive service node
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United States of America Patent
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Apr 2, 2002
Grant Date -
N/A
app pub date -
May 7, 1998
filing date -
May 7, 1998
priority date (Note) -
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Abstract
A telecommunications network that handles call center calls by providing advanced interactive voice response (IVR) services using a next generation service node (NGSN). The NGSN nodes combine with several other interacting network components to provide a scaleable architecture which allows several different, customized and flexible call center services to be performed for telecommunications service provider customers. In addition the network includes virtual call routers, parking managers, host connect gateways, report servers, advanced network databases, data access points, and data gateways to deliver calls to customer call centers with various features enabled.
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