Image-forming apparatus system and method for remotely supervising a plurality of image-forming apparatuses
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United States of America Patent
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-
Apr 2, 2002
Grant Date -
N/A
app pub date -
Mar 30, 2000
filing date -
Mar 30, 1999
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A supervising method and system, the system including a plurality of image-forming apparatuses, and a monitoring terminal apparatus disposed in a service center which is connected to the plurality of image-forming apparatuses via a public line. Each image-forming apparatuses is capable of transmitting report information to the service center when an abnormality occurs in the image-forming apparatus. A monitoring terminal stores and displays the report information from the image-forming apparatus. The monitoring device counts a not-yet-dealt-elapsing time period per stored report information. The monitoring terminal further compares each not-yet-dealt-elapsing time period of the report information with a predetermined time period, alerting an operator of the report information and associated effect based upon the not-yet-dealt-elapsing time period exceeding the predetermined time period as to process expediently urgent report information.
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