Method and system for calculating the estimated time of arrival of a service technician
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United States of America Patent
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Apr 9, 2002
Grant Date -
N/A
app pub date -
Nov 24, 1999
filing date -
Nov 24, 1998
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system and method are disclosed for reporting an estimated time at which a task will be processed. A user interface receives a status query and transfers this information to a controller. The controller is configured to receive the status query and based upon the status query, selects a proper task administration system from a plurality of task administration systems. The controller then collects status data from the proper task administration system and from this status data calculates the estimated time at which a task will be processed. After the calculation has been made, the controller then reports the estimated time at which the task will be processed back to the user interface.
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