System and method for distributing data collected from call center services
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United States of America Patent
Stats
-
Apr 23, 2002
Grant Date -
N/A
app pub date -
Jul 16, 1997
filing date -
Jul 16, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A distribution system makes reports available to customers of call centers. The report may provide information regarding calls handled by the call center on behalf of the customer. For example, the report provide call statistics, including summary call statistic and individuals call statistic. The report may also include billing detail records. The reports are automatically generated and distributed for access by the customers via computing resources. The distribution may be accomplished in near real time. The reports may consolidate data gathered from multiple agent consoles and from multiple call centers, including geographically call centers. Separate reports may be provided for each of the customers served by the call centers.
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