Dynamically configurable electronic survey response alert system
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United States of America Patent
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Apr 30, 2002
Issued Date -
N/A
app pub date -
May 23, 2000
filing date -
Dec 31, 1997
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An improved portable, electronic survey and satisfaction questionnaire device adapted for use in the hospitality industry, and more particularly restaurants, which incorporates a transceiver to signal restaurant personnel upon the achievement of certain threshold, pre-programed, criteria allowing contact with the customer prior to exiting the hospitality establishment. The device electronically presents a series of questions, records the answers, and stores and/or transmits all or a portion of the survey response. Preferably, the transceiver communicates with a silent pager, worn by a restaurant manager, if certain threshold responses are registered.
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