Service provisioning system for interactive voice response services

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6389126
SERIAL NO

09074050

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Abstract

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A system and method for provisioning application and data files to a plurality of real-time processing nodes within a telecommunications network. The system comprises a user interface for accepting commands from a user to deactivate, activate, deploy, or delete application and data files, an application database for storing the application and data files, and an interface to monitor the operational state of the plurality of real-time processing nodes. The method includes the steps of using a plurality of state tables to monitor the state of the application and data files and deploying the application and data files to the plurality of real-time processing nodes according to commands received from the user interface, the plurality of state tables, and the operational state of the nodes. The invention is particularly suited to provisioning a network of advanced interactive voice response (IVR) service platforms with customer IVR application and data files.

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Patent Owner(s)

Patent OwnerAddress
VERIZON PATENT AND LICENSING INCONE VERIZON WAY BASKING RIDGE NJ 07920

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bjornberg, Greg Colorado Springs, CO 5 349
Cobb, Dale Colorado Springs, CO 3 122
Phelps, David Colorado Springs, CO 19 343
Santa, Phyllis D Larkspur, CO 5 348

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