Method and system for a programmatic feedback process for end-user support
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United States of America Patent
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May 21, 2002
Grant Date -
Mar 14, 2002
app pub date -
Dec 18, 1997
filing date -
Dec 18, 1997
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method for supporting the end-user of a software application program is provided, wherein the end-user is provided the capability of communicating directly with the application program vendor and/or developer to request enhancement, provide comments, report defects and/or to ask questions. Moreover, this method provides an automatic communication that provides the developer of an application program such critical information as usage of program or document information, defects, and user comments. This invention provides a technique that minimizes the load and/or requirements for specially trained customer service personnel while simultaneously decreasing the feed-back lag time, thereby providing information, which is sufficiently timely to aid in the improvement of the quality of application software.
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