Java enabled groupware
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jun 4, 2002
Grant Date -
N/A
app pub date -
Apr 13, 1999
filing date -
May 11, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system for operating a call center comprising workstations and corresponding telephones connected to a telephony private branch switch. The system comprising: a telephony server, connected between the workstations and the telephony switch, for performing telephony functions on telephone lines connected to the switch; a groupware environment such as Lotus Notes for enabling a business application to be executed on the workstations; and a business application for execution within said groupware environment. The groupware environment having a Java Virtual Machine and a Java Applet Interface for enabling the execution of Java applets within the application independent of the groupware environment. The business application comprises a telephony applet embedded within a presentation layer which can communicate directly with the telephony server independent of the groupware environment.
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Family
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