Importance

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Abstract

A system for handling incoming media events based on content and state information. An interface which receives events transmitted via a plurality of media forwards such incoming events into an attribute extractor. The attribute extractor extracts one or more attributes from the event and passes those attributes to a characteristic accumulator. The attribute extractor may, for example, read the header of an e-mail event to determine its source or, for example, employ caller ID in conjunction with voice recognition to determine the identity of a caller. The characteristic accumulator creates a characterization of an event on which a decision engine can base a decision of how the event should be handled. The characterization includes all extracted attributes as well as state information deemed relevant to such attributes. The decision engine will typically employ rule-based decision-making using the characterization as a starting point. The decision unit should decide both whether the event should be forwarded and along what outgoing media type. If the outgoing media type is not the same as the incoming media type, appropriate translation is provided.

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First Claim