Importance

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Abstract

In accordance with the present invention, a call list update processing system is provided. The system is incorporated into a predictive dialing system, which includes a call list controller, responsive to a source of call records for establishing and storing at least one call list. Each call record includes at least one telephone number to be called. The system includes a predictive dialer, which is responsive to the call list controller for dialing the telephone numbers included in the call records in the call list. The system is used to update a call list on a periodic basis and includes, at least a call list update processor, which itself includes at least a call list update file and a comparator. The call list update file is where call record update data, which is received periodically from the source of call records, is stored. The comparator compares the call record update data stored in the call list update file with call record data stored in the stored call records. The call list update processor then updates the call list to reflect the call record update data. The call list update processor may also include a host update file where call record update data received by a call center agent during a predictive dialer-initiated telephone call is stored. The call record update data stored in the host update file can be transmitted by the call list update processing system whenever communications are established with the host processor.

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First Claim