System and method for a network-based call continuation service
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United States of America Patent
Stats
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Jun 25, 2002
Grant Date -
N/A
app pub date -
Jun 5, 1997
filing date -
Jun 5, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The present invention is a system and method for continuing a telephone call placed by a caller to a call center in a telecommunications network. When a caller attempts to make a call to a call center that is unavailable, the system obtains callback information for the caller including a telephone number where the caller can be reached. The call is then ended. When the call center is again available, the system continues the call by placing a call to the caller at said telephone number, placing a call to the destination, and joining the two calls.
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