Automatic work progress tracking and optimizing engine for a telecommunications customer care and billing system
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United States of America Patent
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Jul 2, 2002
Grant Date -
N/A
app pub date -
Jul 15, 1999
filing date -
Jul 15, 1999
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system of work progress tracking and management in which customer orders may be received and entered into the system. Upon the entry of customer orders the system automatically schedules the orders for completion and optimizes the schedule based on several factors. These factors include work force utilization, customer priority, due date and task dependencies. Further, the system takes into consideration geographical constraints and automatically reschedules and re-optimizes the schedule when changes occur due to unforeseen events.
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