Importance

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Abstract

A remote diagnosis system includes a central computer system that receives user data related to a user request and deals with the user request data, and at least one kind of image-forming apparatus connected to the central computer system. Each image-forming apparatus has a user request data input device, through which data related to a user request is optionally input, and a user request data transmitting device that transmits the user request data to the central computer system. A data communication adapter collects the user request data from the at least one kind image forming apparatus and transmits the user request data to the central computer system. An interface interfaces the at least one kind of image-forming apparatus with the data communication adapter, and a public communication network connects the data communication adapter with the central computer system. The central computer system includes a plurality of request-dealing computers each separately taking charge of at least one prescribed kind of image-forming apparatus to deal with the user request, and a request-receiving computer that receives the user request data from the at least one kind of image-forming apparatus and automatically distributes the user request data to the prescribed request-dealing computer based on identification data included in the user request data.

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First Claim