Two stage automated electronic messaging system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6418434
SERIAL NO

09339872

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Abstract

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A two stage electronic messaging system and method of use that automatically and accurately responds to user queries (e.g., input documents) using a two stage searching and retrieval system. The two stages system includes fast document-matching techniques (e.g., 'weak' search techniques) in combination with more advanced categorization and text-search techniques (e.g., machine learning and other semi-automated techniques). The two stage searching and retrieval system may be used via the Internet, an intranet, LAN or other similar system, and may be used for providing requested information to a user (e.g., customer, employee, customer representative and the like) via a content rich web site, a propriety database or any computer related help system.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Johnson, David E Cortlandt Manor, NY 95 2642
Vortman, Pnina Haifa, IL 23 853

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