Interactive voice response data transfer system and method
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United States of America Patent
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Jul 16, 2002
Grant Date -
N/A
app pub date -
Oct 15, 1997
filing date -
Oct 15, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An interactive voice response (IVR) system collects data associated with a telephone call, and provides the data to a server. The server transforms the data into a format consistent with a different telephony platform specification implemented by clients attached to the server such that the data can be retrieved by any client to which a telephone call is transferred. Data is also shared between remote servers when calls are transferred. The servers each broadcast their identity when initially connected to a wide area network. In response, each server on the network responds with their identify. Each server updates a table of servers in accordance with the messages exchanged.
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