Message delivery system
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United States of America Patent
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Aug 6, 2002
Grant Date -
N/A
app pub date -
Feb 20, 1998
filing date -
Feb 20, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and apparatus is disclosed that generates a message in response to an inquiry. The present invention generates such a message by applying the inquiry to a data table contained within a receiving device, wherein a call identifier is associated with the inquiry. An agent is then selected from an agent group corresponding to the call identifier. The call identifier is then supplied to an interface message device, wherein an agent message associated with the selected agent is chosen from an agent message database based upon the call identifier. The agent message is then supplied to the source of the inquiry.
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