Internet-enabled service management system and method
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United States of America Patent
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Aug 13, 2002
Grant Date -
N/A
app pub date -
Apr 29, 1998
filing date -
Apr 29, 1998
priority date (Note) -
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Abstract
A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.
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