Method of multi-media transaction processing
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United States of America Patent
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Sep 10, 2002
Grant Date -
N/A
app pub date -
May 26, 1998
filing date -
May 26, 1998
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and apparatus are provided for processing multi-media telecommunication transactions by a call processing center. The method includes the steps of detecting a call of the multi-media telecommunication transactions by a host computer of the call processing center and transferring a transaction request from the host to a call processor for assignment of an agent to the call. The method further includes the steps of transferring an identifier of the assigned agent from the call processor to the host and transferring the call received from the host to the assigned agent.
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