Importance

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Abstract

A queuing status reporting apparatus delivers a report tailored to the type of a remote contact device being specified by a call-reserving user. If the contact device is a paging receiver, a report is. sent in a word phrase while if the contact device is a telephone, a report is sent in a voice phrase. The apparatus includes a user data memory for storing a pager receiver number or a telephone number as a contact number relating to each user, and a call-timing as a schedule for contacting the call-reserving user; a reporting control device connected to the user data memory for searching through call-timing data to detect a call-due user, and if a call-due user is found, to access a relevant contact number from the user data memory, and to decide whether a detected contact number is a paging receiver number or a telephone number, so that, when the contact number detected by the reporting control device is a paging receiver (or a telephone device), a pager contact device (or a phone contact device 42 sends a word-report (or a voice-report).

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First Claim