Blending communications in a call center
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
Oct 8, 2002
Issued Date -
N/A
app pub date -
Oct 10, 2000
filing date -
Jun 25, 1992
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A call processor in a call center provides agents with enhanced ability to handle multiple types of communications in a consistent manner. Information related to communications received by the call processor are displayed to agents in the call center in queue lists. Agents can select calls for further processing from the information presented in the queue lists.
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