Method and system for processing customer issues
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Oct 8, 2002
Grant Date -
N/A
app pub date -
Dec 16, 1999
filing date -
Dec 16, 1999
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An exemplary embodiment of the invention is a method of processing customer issues using a server coupled to a user system by a network. The method includes providing the user system with a customer issue form including a plurality of fields to be completed. The completed customer issue form is provided to the server. Customer issue information from the completed customer issue form is added to a customer issue database. A notification is generated and provided to a vendor authority in response to one of the fields. Another exemplary embodiment of the invention is a method for facilitating return of a product from a customer to a vendor using a server coupled to a user system by a network. The method includes providing the user system with a customer issue form including a plurality of fields to be completed. The completed customer issue form is provided to the server and the server provides the user system with a machine-readable identifier corresponding to a customer issue defined in the customer issue form. The machine-readable identifier is included along with the product returned to the vendor from the customer.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully