Systems and methods of maintaining client relationships
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Nov 5, 2002
Grant Date -
Feb 21, 2002
app pub date -
Dec 1, 2000
filing date -
Dec 3, 1999
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
In one embodiment, systems and methods are used to maintain client relationships by tracking and managing customers and agents involved in booking a cruise. Furthermore, various activities which take place between an agent and active customers are monitored, whereby the type and quantity of activities performed by the agent is evaluated to assign a period of time of ownership of the customer. During the period of time while the customer is owned, other agents are prevented from acquiring the customer and subsequent booking commission. A series of rules which determine the duration of ownership of the customer are maintained and applied to enable the ownership to be changed as needed.
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Family
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Cited Art Landscape
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