Call center posting program
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United States of America Patent
Stats
-
Dec 10, 2002
Grant Date -
N/A
app pub date -
May 13, 1999
filing date -
May 13, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method of scheduling remotely located call center agents comprising the steps of connecting a call center client and a remotely located call center agent by telephonic and digital means. A posting server having a scheduling database is connected to a voice switch handling telephonic communications for the agent. A client-user terminal interface is utilized for posting one or more available time-slots in the scheduling database for accepting a customer-initiated telephone call. An agent-user terminal interface for displays the time-slots in the posting database to the agent who accepts one or more available time-slots through the agent-user terminal interface. The posting server then determines if the agent is authorized by the client to provide call center service and, if authorized, marks the time-slots accepted by the agent as unavailable.
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Family
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