Method and system for correcting customer service orders
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United States of America Patent
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Dec 10, 2002
Grant Date -
N/A
app pub date -
Apr 1, 1999
filing date -
Apr 1, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system for correcting a text service order from a customer is provided. The method includes converting the service order into a linked data structure, and applying a plurality of rules to the linked data structure. The linked data structure is modified, as demanded, based on the plurality of rules. The method further includes converting the linked data structure into a corrected service order when the linked data structure has been modified based on the plurality of rules.
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