Method and apparatus for providing automated notification to a customer of a real-time notification system
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United States of America Patent
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Dec 17, 2002
Grant Date -
N/A
app pub date -
Apr 12, 1999
filing date -
Apr 12, 1999
priority date (Note) -
In Force
status (Latency Note)
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Abstract
An automated method and apparatus for notifying subscribers of a customer message manager notification system upon changes in some real-time data is disclosed. Subscribers are notified in an order based on some predetermined criteria, such as subscriber level. More specifically, airline customers are notified of changes in airline information which affects their travel plans, as well as other types of notification. This notification can occur via standard communications devices commonly carried by travels such as pagers, two-way pagers, cellular telephones (e.g., via automated voice, call centers), and mobile computers (e.g., via email or a web page). The present invention further provides for notifying selected groups of customers based on a predetermined criteria, such as frequent flyer level, class of service, or price of ticket. Moreover, the invention also provides for receiving a response from a notified customer to update the travel plans for those communications devices that support two-way communication. In this manner, selected groups or individual customers can be given preferential treatment.
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