Method and system for the routing of requests using an automated classification and profile matching in a networked environment
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jan 21, 2003
Grant Date -
N/A
app pub date -
Jun 28, 1999
filing date -
Jun 28, 1999
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A system and method for routing customer requests to advisors is disclosed. The system and method comprises at least one customer server process for receiving customer requests and classifying the information to produce a classified request, the classified request comprising the original request and at least one attribute. The system further comprises at least one advisor server process for receiving the classified requests, comparing the classified requests by associated profiles from the advisors to find matching attributes with classified request, and creating a connection between the requesting customer and at least one advisor, the at least one advisor having submitted a profile with matching attributes. A routing system in accordance with the present invention reduces response time to a problem and saves advisor time. The system also provides for an automatic response to frequent problems at increased efficiency. Finally, a system and method in accordance with the present invention is widely applicable to online shopping and customer service.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully