System and method for providing expert referral over a network with real time interaction with customers
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Jan 28, 2003
Grant Date -
N/A
app pub date -
Apr 17, 2000
filing date -
Nov 23, 1999
priority date (Note) -
In Force
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Abstract
A system and method for assigning an expert to a request for assistance including real time interaction. The invention allows users to request assistance over the internet to an expert server having a file of qualified experts. The trouble 'ticket' is assigned and alias and is sent out to a number of experts having the correct qualifications who then have an opportunity to respond. The first to respond is assigned an alias and communicates in real time with the requester via the expert server. Upon completion of the ticket, the expert so designates and the requester is asked to fill out a survey noting the satisfaction with the service provided. Experts are assigned rankings and are paid and solicited for further work based upon the ranking. The system of the present invention is used in a variety of disciplines.
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