Video call distribution
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United States of America Patent
Stats
-
Feb 11, 2003
Grant Date -
N/A
app pub date -
Jan 28, 1998
filing date -
Jan 28, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system for routing incoming video calls. A group of agents handle incoming calls, as in a telephone mail order facility. When a server receives an incoming video call, it selects an available agent, and tells the selected agent to expect the call. The server does not physically route the call to the selected agent. Instead, the server informs the calling party of the identity of the selected agent. The calling party then places a video call to the selected agent, using another communication channel. This process enables ordinary call routing systems to, in effect, route video calls, which ordinarily requires a routing apparatus which is quite expensive.
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Family
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Cited Art Landscape
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