Importance

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Abstract

A contact management system creates, generates and delivers a sequence of staged messages to job candidates and other targeted groups in an organized and efficient manner. A recruitment consultant identifies a candidate group and prepares messages to them via high-quality telephone voice messages, using high-bit digitization boards for timed delivery on a direct voice-box or ring-through basis. Successive messages are delivered on a carefully controlled time scale to ensure a balance between information overload and indifference and lack of urgency. Return calls may be discriminated according to Caller ID, Called Number ID or other parameters, for instance, to direct those calls to agents trained for specific job searches, such as those having certain language skills or other skills. The operation may access a contact database for updating of contact intervals and other operational parameters. Other types of campaigns, such as sales or charitable programs, may also be executed.

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First Claim