Automated diagnosis of printer systems using Bayesian networks
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United States of America Patent
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Mar 18, 2003
Grant Date -
N/A
app pub date -
Jul 14, 1999
filing date -
Jul 14, 1999
priority date (Note) -
Expired
status (Latency Note)
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Abstract
An automated troubleshooter uses Bayesian networks to troubleshoot a system. Knowledge acquisition is performed in preparation to troubleshoot the system. An issue to troubleshoot is identified. Causes of the issue are identified. Subcauses of the causes are identified. Troubleshooting steps are identified. Troubleshooting steps are matched to causes and subcauses. Probabilities for the causes and the subcauses identified are estimated. Probabilities for actions and questions set are estimated. Costs for actions and questions are estimated.
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