US Patent No: 6,539,080

Number of patents in Portfolio can not be more than 2000

Method and system for providing quick directions

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ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical location of the caller can be determined by an automatic location identification system it is displayed on an operator console where the caller's request is transferred to be handled by a live operator. The operator receives the caller's destination request and queries the system for the street route driving instructions to the requested destination. After obtaining the street route driving instructions, the call can be transferred to an audio box having an interactive user interface capable of replaying the desired information to the caller. In an illustrative embodiment, the interactive user interface is capable providing functions to stop, start, pause, and replay the information to the caller.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AT&T INTELLECTUAL PROPERTY I, L.P.RENO, NV3282
OPEN INVENTION NETWORK, LLCDURHAM, NC251

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Berry, Joseph Jamal Dearborn, MI 4 205
Bruce, Les Sunnyvale, CA 12 234
Mullarkey, Michael F 1422 Eight Ave. West, Seattle, WA 98119 6 208
Sinder, Michael Jay Chicago, IL 4 205

Cited Art

Patent Info (Count) # Cites Year
 
GRAPE TECHNOLOGY GROUP, INC. (10)
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5,995,826 Methods for conditional tone responsive reconnection to directory assistance center 21 1997
5,943,417 Method and system for personalized directory assistance services 46 1998
5,966,437 Method and system for personalized directory assistance services 42 1998
6,256,515 Call management system for wireless telephones 33 1998
6,035,190 Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon demand 36 1998
6,064,874 Method for providing calling services during attempt to complete customer call while muting ringing 25 1999
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BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY (2)
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TRIMBLE NAVIGATION LIMITED (2)
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AT&T CORP. (1)
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METRO ONE TELECOMMUNICATIONS, INC. (1)
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Other [Check patent profile for assignment information] (4)
5,983,161 GPS vehicle collision avoidance warning and control system and method 329 1996
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Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (27)
7,388,949 System and method for audio caller identification service 15 2000
7,085,358 Visual caller identification 34 2001
7,317,908 Transferring voice mail messages in text format 13 2002
7,729,687 Audio delivery of callerid information to a wireless communications device 1 2002
7,586,898 Third party content for internet caller-ID messages 7 2002
7,385,992 Internet caller-ID integration 14 2002
7,403,768 Method for using AIN to deliver caller ID to text/alpha-numeric pagers as well as other wireless devices, for calls delivered to wireless network 18 2002
7,315,614 Remote notification of communications 24 2002
7,221,742 Voicemail box with caller-specific storage folders 6 2002
7,190,950 Storage of voicemail messages at an alternate storage location 9 2002
7,623,645 System and method for gathering information related to a geographical location of a caller in a public switched telephone network 14 2002
7,139,374 System and method for gathering information related to a geographical location of a callee in a public switched telephone network 32 2002
7,127,488 System and method for gathering information related to a geographical location of a caller in an internet-based communication system 27 2002
7,978,833 Private caller ID messaging 0 2003
7,463,727 Caller ID messaging device 2 2003
7,443,964 Caller ID messaging 18 2003
7,283,625 Caller ID messaging telecommunications services 4 2003
7,609,832 Real-time client survey systems and methods 2 2003
7,623,849 Method, system, and storage medium for providing comprehensive originator identification services 4 2003
7,672,444 Client survey systems and methods using caller identification information 15 2003
8,195,136 Methods of providing caller identification information and related registries and radiotelephone networks 0 2004
7,359,491 Saving information from information retrieval systems 3 2005
8,065,080 Location stamping and logging of electronic events and habitat generation 0 2006
8,019,064 Remote notification of communications 0 2007
8,073,121 Caller ID messaging 0 2008
7,978,841 System and method for gathering information related to a geographical location of a caller in a public switched telephone network 0 2009
8,102,994 Client survey systems and methods using caller identification information 1 2009
 
TELECOMMUNICATION SYSTEMS, INC. (17)
7,333,820 System and method for providing routing, mapping, and relative position information to users of a communication network 24 2002
7,486,958 System and method for maintaining an online point-of-interest directory 5 2002
7,271,742 Method and apparatus for sending, retrieving and planning location relevant information 9 2003
7,565,155 Method and system for dynamic estimation and predictive route generation 11 2003
7,256,711 Method and system for saving and retrieving spatial related information 26 2004
7,321,826 Point on interest spatial rating search 20 2006
7,737,868 Method and system for saving and retrieving spatial related information 1 2007
7,913,179 Method and apparatus for sending, retrieving and planning location relevant information 2 2007
8,014,939 Point of interest spatial rating search 2 2007
8,107,608 System and method for providing routing, mapping, and relative position information to users of a communication network 0 2008
8,019,581 System and method for providing routing, mapping, and relative position information to users of a communication network 3 2008
8,090,796 Position identification method and system 0 2008
7,881,730 Method and system for dynamic estimation and predictive route generation 11 2009
7,903,001 Method and system for saving and retrieving spatial related information 1 2010
8,169,343 Method and system for saving and retrieving spatial related information 0 2011
8,301,371 Point of interest spatial rating search method and system 0 2011
8,390,480 Method and system for saving and retrieving spatial related information 0 2012
 
AT&T INTELLECTUAL PROPERTY I, L.P. (15)
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7,418,096 Voice caller ID 14 2005
8,160,216 Voicemail system with subscriber specific storage folders 0 2005
7,751,552 Intelligently routing customer communications 1 2005
7,424,099 Saving and forwarding customized messages 2 2006
7,634,256 Caller identification queue for wireless telephones 0 2006
7,929,675 Visual caller identification 0 2006
8,036,364 Transfer function for messaging platform in public telephone system 0 2006
8,102,977 Voicemail box with caller-specific storage folders 1 2007
7,564,960 Methods, systems and computer program products for dynamic caller ID messaging 1 2007
8,194,846 Transfer function for messaging platform in public telephone system 0 2007
7,620,161 Saving information from information retrieval systems 2 2007
8,139,758 Voice caller ID 0 2008
8,081,741 Saving and forwarding customized messages 0 2008
7,945,253 Method, system, and storage medium for providing comprehensive originator identification services 0 2009
 
ARCHERON LIMITED LLC (9)
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7,730,008 Database interface and database analysis system 2 2005
7,783,621 System and method for proximity searching position information using a proximity parameter 3 2006
8,266,242 Method, system, and computer program product for propagating remotely configurable posters of host site content 0 2006
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8,055,605 Interactive intelligent searching with executable suggestions 3 2010
8,219,516 Interactive intelligent searching with executable suggestions 0 2011
 
AT&T INTELLECTUAL PROPERTY, INC. (9)
7,254,226 Call waiting priority alert 22 2001
7,269,249 Systems and methods for providing user profile information in conjunction with an enhanced caller information system 4 2001
7,315,618 Voice caller ID 7 2001
7,280,646 Dynamic Caller ID messaging 12 2003
7,269,412 Caller identification device and method of operation thereof 0 2003
7,466,804 Method and system for call, facsimile and electronic message forwarding 1 2005
8,243,909 Programmable caller ID 1 2007
8,160,226 Key word programmable caller ID 0 2007
8,416,938 Programmable caller ID 0 2012
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (8)
7,117,442 Efficient presentation of database query results through audio user interfaces 1 2001
7,130,411 Hold queue position publication 15 2001
7,095,842 Enabling caller controlled hold queue position adjustment 16 2001
7,215,759 Hold queue wait estimations 13 2001
7,941,270 Navigation system 0 2004
7,839,989 Intermediary device based callee identification 1 2006
8,160,235 Controlling hold queue position adjustment 0 2007
8,144,850 Logging calls according to call context 0 2008
 
BOUNDARY SOLUTIONS, INCORPORATED (5)
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8,065,352 Computerized national online parcel-level map data portal 1 2011
 
FACEBOOK, INC. (5)
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8,352,872 Geographic location notification based on identity linking 0 2007
 
GRAPE TECHNOLOGY GROUP, INC. (5)
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7,412,042 Technique for providing information assistance including a concierge-type service 3 2003
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AT&T INTELLECTUAL PROPERTY II, L.P. (4)
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7,660,400 Method and apparatus for automatically building conversational systems 4 2003
8,144,838 Automated task classification system 0 2009
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AMERICAN TELEPHONE AND TELEGRAPH COMPANY, AT&T BELL LABORATORIES (3)
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7,453,994 Sequential presentation of long instructions in an interactive voice response system 2 2007
8,036,348 Sequential presentation of long instructions in an interactive voice response system 0 2008
 
CORELOGIC SOLUTIONS, LLC (3)
8,077,927 Updating a database with determined change identifiers 0 2006
7,890,509 Parcel data acquisition and processing 1 2007
8,078,594 Parcel data acquisition and processing 0 2011
 
OPEN INVENTION NETWORK, LLC (3)
7,916,852 Method and system for providing quick directions 1 2004
7,295,656 Audio caller identification 4 2005
7,463,724 Audio caller identification 1 2007
 
IC PLANET ACQUISITION CORPORATION (2)
7,469,405 System and method for scheduling execution of cross-platform computer processes 5 2001
8,156,499 Methods, systems and articles of manufacture for scheduling execution of programs on computers having different operating systems 0 2008
 
ICPLANET ACQUISITION CORPORATION (2)
8,015,047 Method, system, and computer program product for employment market statistics generation and analysis 3 2001
7,007,010 System and method for proximity searching position information using a proximity parameter 16 2001
 
JASPER WIRELESS LLC (2)
6,721,406 Telephone caller location data retrieval 14 2001
RE41692 Telephone caller location data retrieval 0 2006
 
LOGIC TREE CORPORATION (2)
7,200,142 System for providing multi-phased, multi-modal access to content through voice and data devices 3 2002
7,283,973 Multi-modal voice-enabled content access and delivery system 40 2002
 
SCENERA TECHNOLOGIES, LLC (2)
7,991,544 System and method for selecting and presenting a route to a user 0 2010
7,991,548 System and method for presenting a computed route 0 2010
 
TRIMBLE NAVIGATION LIMITED (2)
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ALPINE ELECTRONICS, INC. (1)
6,865,480 Display method and apparatus for navigation system 33 2002
 
AT&T BLS INTELLECTUAL PROPERTY, INC. (1)
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AT&T KNOWLEDGE VENTURES, L.P. (1)
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BELLSOUTH INTELLECTUAL PROPERTY MANAGEMENT CORPORATION (1)
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BROTHER KOGYO KABUSHIKI KAISHA (1)
7,337,130 Methods for automatically providing a personalized product 1 2001
 
CENTERCOMM CORPORAITON (1)
6,941,220 Apparatus and method for vehicle navigation 9 2001
 
GOOGLE INC. (1)
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HITACHI, LTD. (1)
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HONDA MOTOR CO., LTD. (1)
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JPMORGAN CHASE BANK, N.A. (1)
7,917,292 Systems and methods for flood risk assessment 1 2007
 
LOGIC TREE, LLC. (1)
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MICROSOFT CORPORATION (1)
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ORO GRANDE TECHNOLOGY LLC (1)
7,269,413 Telephone location caller ID 12 2005
 
ROGITZ, JOHN L. (1)
7,996,148 System and method for obtaining map coordinates to fixed location 0 2007
 
SBC PROPERTIES, L.P. (1)
6,765,998 Method and system for providing quick directions 48 2003
 
SIVOX PARTNERS, LLC (1)
8,023,636 Interactive dialog-based training method 0 2005
 
SPRINT SPECTRUM L.P. (1)
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TELECOMMUNICATION SYSTEM, INC. (1)
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THE UNITED STATES OF AMERICA AS REPRESENTED BY THE SECRETARY OF THE NAVY (1)
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WEST INTERACTIVE CORPORATION II (1)
8,027,458 Voice response system with live agent assisted information selection and machine playback 0 2004
 
Other [Check patent profile for assignment information] (8)
7,577,244 Method and system for providing geographically targeted information and advertising 15 2001
7,287,021 Method for searching information on internet 8 2001
7,522,995 Method and system for providing travel time information 28 2005
8,452,268 System and method for gathering information related to a geographical location of a callee in a public switched telephone network 0 2006
7,904,240 Method and system for providing travel time information 1 2009
8,306,746 Method and system for providing travel time information 0 2010
8,457,871 Real-time traffic condition measurement and presentation of sponsored content 0 2011
8,462,917 Method and apparatus for automatically building conversational systems 0 2012

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